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PDC Account Representative

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Business Unit Pratt & Whitney Job ID 01280684 Date posted 12/06/2018 City Singapore Country Singapore

Date Posted:

2018-12-04-08:00

Country:

Singapore

Location:

10 Loyang Crescent, Singapore

Responsibilities:

- Responsible for producing sales results with assigned customers

 -Logs sales calls and customer interactions

- Monitors assigned customer transactions and quotes on a daily basis

- Complies with Parts Distribution Department standard work

- Submits purchase requisitions

- Understands customer trends and updates the daily sales forecast

- Reviews RMA (Return Material Authorizations) requests

- Responds to all receiving shelves that pertain to the Business Segment

- Monitors and maintains action plans for all assigned customers

- Ensures hot sheets/ status reports are reviewed and submitted per customer requirements

- Monitors and performs consignment reconciliation & inventory levels for assigned customer requirements

- Prepares and sends core disposition notices to customers

- Flows down contractual and/or customer requirements to all affected parties

- Establishes KPIs (Key Performance Indicators) to monitor customer health and reports performance to assigned manager

- Employs the ACE tools to drive continuous improvement and insures the standard work is current

- Understands the needs of the customer by maintaining full visibility of customer activities on a rolling basis including, but not limited to: RMAs, disputes, shortages, RAILs, conference call coordination, gathering and reporting via scorecards/dashboards

- Ensures timely response to operational needs and administrative tasks through guidance of team members

- Positively endorses the company position and products when faced with an adverse or negative situation with the customer

- Maintains a high standard of etiquette and protocol with the customer

- Handles varied customer requests or issues in a timely manner

- Miscellaneous duties and assignments

Requirements:

- Bachelor degree with a minimum of 2 years experience in customer account management preferred

- Diploma holders with years of experience in customer support may also apply

- Fluency in another foreign language advantageous

- Experience in building customer relationships and cultivating sales

- Strong people and communication skills

- Strong Business acumen and ability to problem solve

- Working knowledge of SAP, Microsoft Word & Excel

- Attention to detail

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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