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Customer Support Manager

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Business Unit Pratt & Whitney Job ID 01280407 Date posted 01/02/2019 City Singapore Country Singapore

Date Posted:

2018-12-02-08:00

Country:

Singapore

Location:

51 Calshot Road, Singapore

Responsibilities


Reporting to the General Manager of Customer & Business Strategy, you have the overall responsibility to manage a team of Customer Support and Account Managers providing excellent customer service to Pratt & Whitney customers and reinforcing Pratt & Whitney’s reputation as a world class engine center.


- Lead the customer support team to reinforce the Pratt & Whitney brand through proactive customer care initiatives, and develop a world class level of customer service
- Lead and support cross functional initiatives to meet and exceed Pratt & Whitney’s business objectives
- Develop and implement policies, processes and customer strategies to optimize team performance and achieving high level of customer satisfaction and a one-company winning proposition
- Define operational metrics for the team, track key metrics, create/review cadences and provide status updates to the leadership team
- Establish and foster strong relationships with key customers and arrange/host Pratt & Whitney senior executives’ visits to key customers
- Establish excellent relationships with other Pratt & Whitney business units and departments
- Develop and implement customer strategies to achieve the targeted engine inductions and financial objectives
- Develop a plan to achieve and maintain ACE silver for the department
- Support the aftermarket sales team in developing sales strategies to capture the PW4000 worldwide market share
- Carry out any other duties as assigned

Requirements


- Bachelor’s Degree (Masters or MBA desired) with minimum 8 years relevant experience in the aerospace industry
- Technical background in aircraft/engines and QA certification types
- Experience and understanding of commercial contracts and price quotations
- Effective communications and organizational skills to achieve results in a cross-functional and international business environment, with a proven track record in terms of delivering to plan
- Strong customer focus and creativity in developing customer solutions
- Strong strategic and analytical thinking combined with outstanding tactical execution skills
- Team-player with high standards of performance and personal integrity
- Possess excellent networking skills and good reputation in the aerospace industry
- Proficient in the use of a variety of computer databases and Microsoft Office applications (SAP experience is a plus)
- Able to travel at short notice

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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